Complete all modules to become a certified compliance expert
🆔
Identity Verification (IDV) Fundamentals
Master the basics of identity verification
⏱️ 45 min • 📊 320 XPCompleted
🔢
TIN Verification & Matching
Learn TIN validation procedures
⏱️ 50 min • 📊 350 XPCompleted
🏦
Bank Statement Review Procedures
Validate bank statements correctly
⏱️ 40 min • 📊 300 XPCompleted
⚠️
Adverse Action Notices
Handle rejections and notifications
⏱️ 35 min • 📊 280 XPIn Progress
🏢
SMLLC Procedures
Single Member LLC verification
⏱️ 30 min • 📊 250 XPCompleted
📄
Document Requirements & Standards
Understand acceptable documentation
⏱️ 55 min • 📊 380 XPCompleted
🚨
Case Escalation Protocols
When and how to escalate cases
⏱️ 25 min • 📊 200 XPLocked
🔄
Compliance Review Workflow
End-to-end review process
⏱️ 60 min • 📊 400 XPLocked
🎮 Training Games
Test your knowledge with interactive training games
⚡
Blitz Quiz
Timed multiple choice questions with streak multipliers
⏱️ 5 min • 🎯 20 questions
🔗
Match Master
Match related compliance concepts and terms
⏱️ 7 min • 🎯 3 rounds
🗂️
Sort Squad
Categorize scenarios into correct buckets
⏱️ 8 min • 🎯 20 cards
🕵️
Case Cracker
Multi-step case scenarios with decision points
⏱️ 15 min • 🎯 3 cases
💡 Pro Tip
Complete all four games to earn the Game Master achievement! Each game focuses on different skills:
Blitz tests speed and accuracy, Match improves concept connections, Sort enhances categorization, and Case develops decision-making.
📚 New hire training schedule - Complete all modules within your first 30 days. Sessions include live training, self-paced modules, and hands-on practice scenarios.
🔁 Quarterly refresher training - Stay up-to-date with policy changes, new procedures, and best practices. All agents must complete refresher training every 90 days.
May 2025
Sun
Mon
Tue
Wed
Thu
Fri
Sat
Upcoming Sessions
Wednesday, May 14, 2025
📋 Q2 Policy Updates
⏰ 2:00 PM - 3:00 PM PST
Live Session
Thursday, May 15, 2025
🔍 Common Mistakes Review
⏰ 10:00 AM - 11:00 AM PST
Workshop
Tuesday, May 20, 2025
⚡ New SSP Templates Training
⏰ 3:00 PM - 4:00 PM PST
Live Training
Friday, May 23, 2025
🎯 Case Study Discussion
⏰ 1:00 PM - 2:30 PM PST
Discussion
Monday, June 2, 2025
✅ Q2 Refresher Assessment
⏰ Self-paced (Due by June 6)
Assessment
Resources & Documentation
📋
SFS Compliance Review SOP V3
Complete standard operating procedures • Updated 2 weeks ago
📊
IDV Requirements Matrix
Quick reference for identity verification • 3 pages
🔢
TIN Verification Flowchart
Step-by-step TIN validation process • Interactive
📖
Quick Start Guide for New Agents
Get up to speed in 30 minutes • Video included
📝
SSP Request Templates
Standard templates for all document requests • 8 templates
❓
What if a bank statement is older than 6 months?
Reject the SSP and request a current statement within the last 6 months...